Last updated: October 15, 2025

Welcome to This Way Up Packaging (“we”, “us”, “our”), a registered brand of Caps Cases Ltd, company number 01636565, registered in England and Wales.

Our registered office is at: Studlands Park Industrial Estate, Newmarket, Suffolk, CB8 7AU, United Kingdom.

Our website is https://thiswayuppkg.co.uk (“Website”).

By accessing, browsing, or placing an order on this Website, you agree to be bound by these Terms & Conditions (“Terms”).

Caps Cases Ltd is the owner and operator of the This Way Up Packaging brand.

Contact details:

• Email: sales@capscases.co.uk
• Telephone: 01638 667 326
• Address: Studlands Park Industrial Estate, Newmarket, Suffolk, CB8 7AU

You agree to use our Website only for lawful purposes. You must not:

• Interfere with or disrupt the Website or its servers.
• Use the Website to send or distribute harmful or unlawful material.
• Attempt to gain unauthorised access to any part of the Website or its systems.

We may restrict or terminate your access if we believe you have violated these Terms.

We take reasonable care to ensure that product descriptions, images, and details are accurate. However, there may be minor variations due to manufacturing or display settings. All products are subject to availability.

When you place an order, you are making an offer to purchase goods. We will confirm receipt by email, but a contract is formed only when we send you a dispatch or confirmation notice.

• All prices are in GBP and exclude VAT unless stated otherwise.
• VAT will be added at the current UK rate during checkout.
• Payment must be made in full at the time of order using approved payment methods.

Delivery options and estimated timescales are shown at checkout. Risk passes to you upon delivery. Ownership passes once payment is received.

Business Customers

Orders placed by businesses are not eligible for return unless goods are faulty or damaged.

Consumers

Consumers may cancel within 14 days of receiving goods under the Consumer Contracts Regulations, provided items are unused and in original packaging.

Custom or printed packaging is non-returnable except where defective. Artwork proofs must be approved before production.

All content on this Website is owned by or licensed to Caps Cases Ltd. You may not reproduce or exploit any part without written consent.

We are not liable for indirect, incidental, or consequential loss. Our liability is limited to the price of goods purchased.

We are not responsible for any delay or failure caused by events beyond our control, including strikes, natural disasters, or transport disruptions.

Your personal data is handled according to our Privacy Policy.

We are not responsible for the content or practices of third-party websites linked from our Website.

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Caps Cases Ltd

Studlands Park Industrial Estate

Newmarket, Suffolk, CB8 7AU, UK

Phone: 01638 667 326

Email: sales@capscases.co.uk

We may amend these Terms at any time. Updates will be posted here with a revised “Last Updated” date.